Privacy Policy

yeedi Privacy Policy

 

Effective Date:[July 2nd 2020]

 

This Policy sets out:

 

  1. How We Collect and Use Your Personal Information
  2. Parties With Whom We Share Your Personal Information

III.   How We Protect Your Personal Information

  1. Your Choices
  2. California Consumer Privacy Act

 

This Privacy Policy (“Policy”) applies to yeedi technology limited (“we”, “us” or “our”), its parents, affiliates, and subsidiaries, yeedi mobile application (“App”) and yeedi official website (collectively, the “Sites”) that link to this Policy.  This Policy explains what personal information we collect from or about any user of the Sites (“user” or “you”), how we collect that information, for what purposes we use the information, to whom we may disclose the information, and any rights users may have with respect to their information.  Personal information includes contact information (such as name, email address, telephone number), demographic information (such as gender, date of birth, zip code), and certain other information that could identify individuals.  Please also review the Terms and Conditions for the data collection and use via yeedi robot vacuum (“yeedi cleaning robot”).

 

BY USING THE SITES, YOU AGREE TO BE BOUND BY THE TERMS OF THIS POLICY.

 

From time to time we may make changes to this Policy to reflect changes in our legal obligations or the ways in which we process your personal information.  When changes are made, we will post the updated Policy here with the effective date of the revision.  We suggest routinely visiting this page to ensure you have reviewed the current Policy.

 

If you reside in the state of California, please visit the California Consumer Privacy Act (“CCPA”) section of this Policy for details on how we comply with the CCPA and your rights as a Californian consumer.

 

How to Contact Us

 

If you have any questions regarding this Policy or any other matters concerning your personal information, or to make a CCPA request, you may contact us in the following ways:

 

  • Sending postal mail to us: Floor 2-6, Building 5-6, Shanghai Lilang Science & Technology Zone, Shanglilang Community, Nanwan Subdistrict, Longgang District, Shenzhen, China.

 

  • Emailing our Legal Department in charge of data protection matters: support@yeedi.com.

  

  • Contacting us through the “Customer Service” function or the “Help and Feedback” function on the App.

 

 

  1. How We Collect and Use Your Personal Information

 

We collect your personal information when you:

 

  • Create a yeedi account through the App.
  • Contact customer service.
  • Respond to surveys.
  • Visit our Sites.

 

App Account Creation

 

When you create a yeedi account, we will collect:

 

  • Email address.
  • Username.
  • Password.

 

This information is used to:

 

  • Verify your identity when you use the Sites.
  • Synchronize your account across multiple devices (your mobile device, your yeedi cleaning robot, etc.).
  • Facilitate our handling of your requests to customer service.
  • Send messages to you regarding material changes, updates of services and functions, and other technical and security notifications.

 

Using the App

 

When you install and/or use the App, we will collect:

 

  • Your operations and configuration of the App, if such requires a link to your yeedi cleaning robot through our servers.
  • Information related to the use and operation of your yeedi cleaning robot in order to operate the vacuum and solve malfunctions and errors.
  • Information associated with your mobile device, including your mobile device ID, IP address, type of device, device serial number, product code, unique identifiable code (IMEI Number, etc.), and operating system version.
  • The country and region in which you are located.
  • Wi-Fi and Bluetooth wireless network connection information.
  • When you choose to connect to a network by scanning a QR code or to customize the profile picture for your yeedi account, we will collect the photo or view that the user chooses to use for this function.  

 

When Using yeedi Cleaning Robot

 

yeedi cleaning robot collects information regarding how and when the product is used.  Its operation log information as well as data regarding the cleaning environment, such as a cleaning map will also be collected.  This data can allow us to quickly spot problems and develop better functions and services.

 

Contacting Customer Service

 

When you contact customer service by mail, telephone, email, or through the App, we may collect and record personal information including your name and contact details in order to respond to your requests.  You may also send us the photographs of your yeedi cleaning robot acting in error or screenshots of your App account that is in use but dysfunctional, in order for customer service to resolve such functionality issues.

 

Browsing on our Sites

 

We will automatically collect information about visitors/users to our Sites through:

 

Google Analytics – We use Google Analytics to record the number of page views (PV), unique visitors (UV) and track clicks on purchase link to Amazon from our Sites.

 

Beacon Technology – We may use digital images such as “single-pixel” GIF files or Web Beacons within the App to collect information on the App sections you have visited in order to understand your product and service interests.

 

Improvement of our Products and Services

 

The data collected above will also be used in improving our services and products and personalizing the marketing information displayed or sent to you on the basis of data mining and analysis.

 

 

  1. Parties with Whom We Share Your Personal Information

 

We do not share information that identifies you personally with third parties except as follows:

 

Affiliates – We may share your personal information with affiliated entities under the Ecovacs group only for approved business purposes and usage mentioned hereunder. The reason for such sharing is the centralization of IT resources and HR resources within the Ecovacs group which are devoted to manufacturing and circulating cleaning robots, other similar products and relevant services.  To be specific, within the Ecovacs group, our affiliates which handle data processing, App maintenance, and development and research for yeedi will receive your personal information mentioned herein.

 

Service Providers – We may share your personal information with third parties who perform services on our behalf, such as the owner of the server we rented for yeedi, the service provider for online customer services technology within the App, and the service provider for pushing notifications within the App.

 

Business Transfers – Personal information about you may be disclosed as part of any corporate restructuring, including as part of a corporate merger, acquisition, sale of company assets, or transition of services to another provider.  In the unlikely event of our insolvency, bankruptcy, or receivership, your personal information under our control may be disclosed to the receiver if not being fully deleted.  We will announce such possible data disclosure and transfer in advance, and you are open to the choice to cancel your yeedi account then.  We will require the data recipient, if any, to keep and treat your personal information in accordance herewith or to re-seek your consent for any other usages.

 

We may also access, monitor, use, or disclose your personal information or communications in order to:

 

  • Comply with the law or respond to lawful requests from government authorities or other legal processes,
  • Protect our proprietary rights or the proprietary rights of third parties, or
  • Enforce our agreements, policies, and terms and conditions.

 

 

III.         How We Protect Your Personal Information

 

We will only store your personal information to fulfill the purpose specified in this Policy and for the period required or permitted by the applicable laws.  Upon the expiration of such storage period, we will promptly delete or anonymize your personal information.

 

We maintain a variety of physical, electronic, and procedural safeguards.  These safeguards help protect your personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction.  We also encourage you to use a strong password when creating your yeedi account.

 

Our websites and online resources are not intended for children.  We do not knowingly collect any personal information from children under 16 years old.  However, if the parent or the guardian of a child under 16 years old believes that the child has provided us with personal information, the parent or guardian of that child may contact us to request for the deletion of that information.  Anyone under 16 years old should seek their parent’s or guardian’s permission prior to using our Sites or disclosing any personal information to us.

 

 

  1. Your Choices

 

Cancel Account Registration – You may cancel your yeedi account any time by contacting us.  We will delete or de-identify your personal information after the cancellation of your account, unless otherwise bund by any regulatory obligation to store your personal information for a longer period.

 

Object to Marketing Communications – During the installation process, you will be given a choice as to whether to allow the App to send you marketing communications from our affiliates and third parties to your email address.  However, this does not restrict us from sending marketing communications within your yeedi account.

 

 

  1. California Consumer Privacy Act

 

If you reside in the State of California, this privacy notice supplements the information above regarding the collection, use, disclosure of your personal information.  We do not and will not sell your personal information being collected for yeedi’s purpose.

 

The CCPA gives Californian consumers the right to know what personal information is collected about them, and how it will be used, disclosed, and sold.  The CCPA also gives Californian consumers the right to request access to and deletion of their personal information, the right to request that their personal information not be sold, and the right not to be discriminated against based on the exercise of these rights.

The purpose of this notice is to provide users with a description of our practices regarding the collection, use, disclosure, and sale of personal information and instructions for submitting CCPA data privacy requests.

Your Rights

The CCPA provides you (as a California resident) with specific rights, subject to certain exceptions.

The Right to Know – You have the right under the CCPA to request that we disclose what personal information we collect, use, disclose, and sell.  You may log in your yeedi account through the App and click on “Account Management” to view or change your personal profile or make relevant privacy or safety settings.

 

The Right to Deletion – You have the right under the CCPA to request deletion of any personal information that we have collected from you.  The deletion could also be made if you cancel your yeedi account, see Section IV above for details.

 

The Right to Non-Discrimination – You have the right under the CCPA not to be discriminated against for exercising your privacy rights.

 

 

Exhibit: Collection of Personal Information in the Preceding 12 Months

We have collected the following categories of Personal Information about Californian consumers in the preceding 12 months.

(i)       Identifiers - such as username, account IDs, internet protocol (IP) address, email address, or account name, sourcing form your yeedi account and your mobile device

l  the purpose of our collection:

- Manage and process inquiries, registrations, other interactions with you, and respond to your requests.

- Verify your identity, synchronize your account across multiple devices.

- Respond to your requests and inquires (including after-sale requests).

- Communicate with you regarding updates of services and functions, and other technical and security notifications.

- Display and push marketing communications. We may display in the App advertisements for our products and services, as well as for the products and services of our affiliates and third-party partners. We may also send promotional communications to your email address.

- Provide you with personalized services.

- Operate the Sites and analyze your use of the Sites (number of site visits, average time spent on each page, etc.).

- Improve our products and services. For example, when you direct your yeedi cleaning robot to operate in a specific way, we will maintain a log of such operations and your yeedi cleaning robot’s responses in order to identify any dysfunction or errors.

l  the third parties to whom we will disclose such personal information:

- Service Providers.

- Affiliates.

 

(ii)    Commercial Information - including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consumption histories or tendencies, sourcing form your yeedi account, your yeedi cleaning robot and your mobile device

l  the purpose of our collection:

- Provide you with personalized services.

- Operate the Sites and analyze your use of the Sites (number of site visits, average time spent on each page, etc.).

- Improve our products and services.

l  the third parties to whom we will disclose such personal information:

- Service Providers.

- Affiliates.

 

(iii)  Network Activity Data - Internet or other electronic network activity information, such as browsing history, search history, and information regarding an individual’s interaction with an internet website, application, or advertisement, sourcing from your computer and mobile devices (automatically) when you visit or interact with our Sites and other applications and online platforms.

l  the purpose of our collection:

- Advertising and product promotion, including to contact you regarding programs, products, services, and topics that may be of interest or useful to you.

- Administer, provide access to, monitor, and secure our information technology systems, websites, applications, databases, and devices.

- Monitor, investigate, and enforce compliance with our policies, product/service terms and conditions, and legal and regulatory requirements.

- Comply with legal and regulatory obligations.

- Identify you and your mobile device(s) for any/all purposes identified above, including to monitor your use of and interactions with programs, products, services, and advertisements for such purposes.

l  the third parties to whom we will disclose such personal information:

- Service Providers.

- Affiliates.

 

(iv)   Electronic and Sensory Data - audio, electronic, visual or similar information (e.g., a photograph of the cleaning environment), sourcing from your yeedi cleaning robot

l  the purpose of our collection:

- Transmit the performance of your commands to your App account interface for you to check.

- Recognize the obstacles on the cleaning route of your cleaning robot.

- Troubleshooting for your yeedi cleaning robot.

- Conduct statistic analysis and recognize common problems occurred to yeedi cleaning robots of certain models or in operation within certain areas.

- Improve our technologies towards the cleaning robots to be launched by us or our Affiliates.

l  the third parties to whom we will disclose such personal information:

- Service Providers.

- Affiliates.

 

You may exercise your Right to Know and Right to Deletion by emailing

support@yeedi.com

To process your request for access or deletion, we must be able to verify your identity to a reasonable degree of certainty.  In order to do so, you must provide the required information when completing the online request form or making a request through one of our customer service agents.  We will ask you to provide your contact information and an additional identifier based on your relationship with us.  Before we process your request, we will match such data with data we already possess to verify your identity and your relationship with us.

 

You can designate an authorized agent to make a request to access, delete, or opt-out of the sale of your information on your behalf.  When you use an authorized agent to submit a request for access or deletion, you must provide the authorized agent with written permission to do so, and, in certain circumstances, we may ask you to verify your own identity directly with us.  We may deny a request from an authorized agent that does not submit proof that they have been authorized by you to act on your behalf.